Elligo Offers Patient Concierge Services to Increase Clinical Trial Enrollment and Retention

The physical location of research centers and required travel are often the main barriers to trial participation.  

91% of surveyed patients felt “distance to travel to trial sites” was an important factor in their participation.*

*DasMahapatra P., et al. Clinical trials from the patient perspective: survey in an online patient community. BMC Health Serv Res. Published 2017 Feb. 27.

Elligo Health Research® offers customized patient travel coordination, clinical trial participant reimbursement, and stipend solutions to enhance patient centricity, increase clinical trial retention, and fast-track study completion.

Customized to meet the unique needs of every individual patient, Elligo’s patient travel services include: 

  • Concierge-level support with flight, hotel, and ground transportation coordination 
  • Booking options and assistance 
  • 24/7 assistance 
  • Trusted vendors with reduced rates and enhanced services 
  • Special request assistance (e.g., wheelchair accessibility) 

Elligo offers detailed review and quality assurance of patient receipts, expense reports, and more: 

  • An easy-to-use platform for patients, caregivers, and sites 
  • A mobile application for on-the-go submissions 
  • Real-time review 
  • Trackable funds and reimbursement approvals 

Elligo helps quickly confirm completed visits for fast payments with: 

  • Immediate payout per completed visit  
  • Customizable stipend options per site 
  • A streamlined process to increase retention 

Helping patients with travel needs will reduce their burden and make it easier for them to participate in research. 

We just wanted to thank you and your employees for all the professional and kind care they gave us during the past year. Everyone from the schedulers to the drivers were so great and responsive to any of our requests or needs. They really made a difficult time in our lives easier, and we appreciate them so much.”

— Patient Travel Services Participant  

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When you need direct access to healthcare-first sites, elite research sites, or clinical trial management solutions to enable your clinical trials, there’s Only Elligo.

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